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Covid-19 statement

Update: Tuesday 22nd September: We will be operating in line with the current government restrictions at the time of your arrival. As per current restrictions, our restaurant and bar will be closed by 10pm. The last restaurant sitting is 8.30pm, and last drinks orders are 9pm. Bookings must be restricted to one household and will be limited to a maximum of six people. All visits will require track and trace contact details and should be pre-booked.

Update: Friday 7th August: Please be aware that face coverings for our staff and guests are now mandatory in the hotel. You will be asked to wear a face covering when moving around any public area, this can be removed when seated for the consumption of food or drink, but should be put on afterwards. Thank you for your co-operation. This is alongside all of the safety and security measures we have implemented, which you can read about here.

We are participating in the Eat Out to Help Out scheme, find out more here.

Update: Wednesday 24th June 2020

Dear Friends,

I hope that you and your loved ones are doing well. 

We are preparing to open our hotel, restaurants and bar on 4th July. As a team, we understand that there may be questions about what our experience will look like. We have been using the last few months to plan for a range of possibilities to ensure that when we are allowed to re-open, we are able to give you the confidence that we can do so safely. We have written an update about how we are preparing for re-opening, so that you can ‘explore the possibilities’ of a visit to us. Read more here.

If you have any other questions, or would like to talk to us directly, many of our team members are only a phone call away and we'd love to speak to you. You can reach us on +44 (0) 20 8940 2247

As always, the best prices and most flexible, risk free bookings can be found right here, as well as a whole range of extra perks when you book directly. Plus, with lots of possibilities for you to enhance your stay even more - from takeaway picnics to celebratory bottles of bubbles - you can now explore more than ever before. We also understand that time is precious, and so we are delighted to offer early check ins and late check outs on stays during July; as well as our new staycation package where you can enjoy four nights for the price of three. We hope that you will make the most of every minute with us.

Welcoming you back safely and securely is our priority and we very much hope to see you soon. 

You can view our special offers here, and our safety and security information here.

All the very best,
Diane Tapner-Evans
General Manager

 

UPDATE: Tuesday 24th March 2020

Dear Friends, 

Following the government directive of Monday 23rd March, we are now closed until further notice. If you have a future individual bedroom booking with us you will be contacted in due course to ask whether you would like to postpone your stay or cancel with us, along with details of refunds that are being offered and how we are processing them for you. Please bear with our team whilst we work through our lists as efficiently as possible.

To our guests and customers, we couldn’t do any of what we do without you. We are forever thankful for your un-wavering support, which we never take for granted. Please follow us on social media, and sign up to our newsletters to stay in touch.

With all best wishes to you and yours for the coming months, keep positive, stay healthy and support each other.

We will get through this together, and when we reopen, we will be warmly welcoming you back.

All the very best,
Diane Tapner-Evans
General Manager

As of 23rd March we have also updated our cancellation policy in order to support our guests during this difficult time:

  • Flexibility for existing reservations to be modified or rescheduled up to 24 hours before arrival, which currently applies to all arrivals before 30th June 2020, and will be reviewed ongoing. This also applies to all Advanced Purchase and Promotional rates which are normally 'non-cancellable'
  • The same flexibility applies to guests who have booked via third parties, but guests will need to liaise directly with that third party
  • Conferences and groups are being reviewed on an individual basis and are advised to contact our event team directly
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