Explore the possibilities for safe stays

We spent this lockdown in the same way we spent the previous one, working on our processes and measures to ensure that, when we re-open our doors, it's with the confidence that we are able to do it safely. We have updated our action plans and made an overview of what we've been working on available below.

With thoughts and best wishes from all of our team, to all of you.

We hope to see you soon.

The Richmond Hill Hotel team x

A message from our team...

We can't wait to welcome you back to Richmond Hill Hotel again.

Watch our new video to hear from our team about our re-opening and discover what measures we're taking to ensure your comfort, confidence and happiness when you stay with us...


We will be operating within the current government restrictions at the time of your arrival.

From training, service and delivery, to cleanliness, food and technology, we have ensured that we were as readily prepared as possible to deliver a safe, secure and flexible exceptional customer experience.

Please be aware that face coverings for our staff and guests are now mandatory in the hotel. You will be asked to wear a face covering when moving around any public area, this can be removed when seated for the consumption of food or drink, but should be put on afterwards. Thank you for your co-operation.

TV at Richmond Hill Hotel


We have implemented specialist training for our service and delivery teams to ensure a best in class and secure experience. Our team all complete return to work training and a new induction process, plus a health survey each morning. In addition, we all complete two lateral flow tests each week.

Telephone at Richmond Hill Hotel


Following an independent risk assessment, we have updated our service and delivery plans and processes, and implemented screens and directional signage to adhere to safe distancing - enabling you to 'go with the flow' and enjoy your stay. Sanitisers are readily available at various stations within the hotel and we encourage regular usage of them.

Toiletries at Richmond Hill Hotel


Our cleaning schedules have been reviewed and enhancements made to our already incredible standards. Common touch points are sanitised every 15 minutes using a chemical-free, sustainable sanitiser - including door handles and lift buttons. Room attendants now have double the time to carry out detailed room cleaning, and bathroom attendants monitor our facilities.

Tea at Richmond Hill Hotel


We have reviewed our entire offering - from how we work with our suppliers and the way you place an order, to the preparation and delivery of your items. We are offering room service breakfasts, pre-booked dine-in lunches and dinners, room service and takeaways.

We keep up to date with any further guidance and recommendations as they are available, so that together we can be confident we have a clear and consistent industry-wide approach.

Robe at Richmond Hill Hotel


If you experience any COVID-19 symptoms prior to your arrival, please contact us to re-arrange or cancel your stay, with a full refund. If you are experiencing any of the currently recognised symptoms, please do not travel to the hotel.

Free super-fast WiFi at Richmond Hill Hotel


You may notice that we have reduced some of the touchpoints in our rooms. When you arrive, you will be provided with details about our free Wi-Fi, digital information, online newspapers and magazines, and our payment process.

Room lamp at Richmond Hill Hotel


Your temperature will be checked through a non-intrusive camera on your entrance into the hotel. A member of our team will greet you and advise you of our check-in process. Please keep a safe distance from others and follow our directional signage. 

The best flexible rates are right here

...and we are only a phone call away

Choose our ‘best flexible rate’ and no payment will be taken prior to your stay. You can also amend or cancel your booking until 2pm on the day of your arrival with no charge. When you book directly with us you’ll enjoy a complimentary drink and free parking, access to special offers and extra perks, and you’ll experience exceptional flexibility; however, regretfully, we are not able to manage or amend any bookings made via a third party. So, for the most flexible terms and ease of amending your reservation, please book directly with us.

Best flexible rate

No payment will be taken prior to your stay.

Amend or cancel

Until 2pm on the day of your arrival with no charge.

Book direct

Enjoy free parking and a free drink.

You can speak to our team on the phone. Many of our team members are still working, and our reservations, meetings and events teams are just a phone call away. Whether you'd like to discuss a current booking, make a new reservation, or you have a question, just give us a call on  +44 (0) 20 8940 2247 and we'd be delighted to talk.