Terms & Conditions
BOOKING TERMS AND CONDITIONS
ADVANCED PURCHASE RATES: A credit card prepayment equal to 100% of your total stay is required to secure your booking. If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable. This rate is not applicable to groups of 9 rooms or more rooms. Any additional charges incurred during your stay are to be settled prior to departure.
FLEXIBLE RATES: A credit card number is required to reserve your room. No payment is taken prior to arrival if you have booked a flexible rate. You will be able to amend or cancel your reservation up to 2pm local time on the day of arrival without charge. If you cancel your reservation after 2pm on the arrival day (or make a reservation after 2pm on your arrival day and subsequently cancel it) you will be charged a cancellation charge equivalent to one night's accommodation for each room booked. This rate is not applicable to groups of 9 rooms or more rooms. Any additional charges incurred during your stay are to be settled prior to departure.
PROMOTIONAL RATES: A credit card prepayment equal to 100% of your total stay is required to secure your booking. If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable. This rate is not applicable to groups of 9 rooms or more rooms. Any additional charges incurred during your stay are to be settled prior to departure. All of our promotional offers are subject to availability, valid for new bookings only and are not available in conjunction with any other offer. All promotional offers will carry redemption and expiry dates.
Richmond Hill Hotel adopts dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation.
Room prices are per night and are inclusive of VAT at the prevailing rate.
You may wish to take out room cancellation insurance in case you need to cancel your reservation.
If you use a debit/credit card to check in, a hold may be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals, through your date of check-out and such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer.
GROUP RESERVATIONS: A reservation of nine rooms or more is considered a group booking. If you wish to make a group booking, please call the hotel directly.
CHILDREN: You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone.
The maximum room occupancy is two adults. Some of our rooms can accommodate two adults and up to two children (under the age of 16). You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy. Occupancy is not transferable.
A charge of £20 per extra bed applies when your children are sharing a bedroom with you. This charge includes the extra bed and bedding, full English breakfast, and applies to children up to the age of 16 years old. Children aged up to 2 years are charged £10 when sleeping in a cot bed. Children aged 16 years and over are classified as adults.
Please note that if you do opt to book an additional bedroom or an interconnecting room for your children, this will be charged at the full adult rate.
Under 18’s are not permitted to stay in our hotel unless a parent or guardian is also staying in the hotel. We reserve the right to request valid photographic proof of identity and age, so please bring this with you otherwise where requested you will not be permitted to stay.
CHECK IN TIMES: Check in time for accommodation is from 3pm. An early check in can be requested but is not guaranteed.
CHECK OUT TIME: Check out time is by 11am. Late check out can be requested until noon- subject to availability on check in. Late check outs after noon are subject to a charge of £20 per hour.
DAMAGE TO PROPERTIES, FIXTURES, OR FITTINGS: The hotel will hold the Client responsible for any damage caused through negligence by the Client, the Client’s guest or the Client’s contractors. You are liable for any damage or removal or hotel property during your stay and whilst on the premises. We are strictly a non smoking hotel; therefore this extends to damage caused by smoking in your room. Any associated costs as a result of damage or removal will be your sole responsibility. Charges to be paid by you shall be at the sole discretion of the hotel.
SMOKING: Richmond Hill Hotel is a non smoking hotel. Smoking is not permitted anywhere inside the hotel or on any balconies. If we find any evidence or believe that you have been smoking in your room including on the balcony during your stay, we will charge £150 to your credit card.
VAT & SERVICE: VAT is included at the current rate but is subject to change without notice. We do not levy a service charge, but prefer to leave this to your discretion.
CAR PARKING: Car Parking is provided on a first come first served basis for residents only and is charged at £10 per night.
FOOD AND BEVERAGE TERMS AND CONDITIONS
Food and beverage products that require payment in advance will be paid via a web payment link sent to the customer by a member of staff. Full payment is required before receiving these products. These payment links are processed by our acquirer Adyen. We allow cancellation or reschedule of your order up to 24hrs prior to collection. Refunds are available if needed. Please speak with the team if you have an issue.
WEBSITE TERMS AND CONDITIONS
OUR INTELLECTUAL PROPERTY RIGHTS: We own or are licensed to use all intellectual property rights in and to this website and all technical infrastructure relating to it.
ACCESS TO AND USE OF THIS WEBSITE: In accessing any part of this website, you agree:
Not to use this website in such a way that disrupts, interferes with or restricts the use of this website by other users;
Not to upload, display or transmit any materials through this website which are false, offensive, defamatory, threatening, obscene, unlawful or which infringe the rights of any other person anywhere in the world;
Not to reverse engineer, decompile, copy or adapt any software or other code or scripts forming part of this website or attempt to transmit to or via this website any information that contains a virus, worm, trojan horse or other harmful or disruptive component; and
Not to change, modify, delete, interfere with or misuse data contained on this website and entered by or relating to any third party user of this website.
Material contained in this website may be downloaded, viewed and printed for personal use or internal circulation within your organisation provided that no trade mark, copyright or other proprietary notices contained in or appearing on such material are removed in whole or in part. Material contained in this website may not otherwise be copied, reproduced or redistributed in whole or in part without our prior written consent. In particular it must not be reproduced or exploited for commercial gain. All other rights are reserved and users must seek our permission before making any other use of material contained in this website.
EXCLUSIONS AND LIMITATIONS OF LIABILITY: This website has been prepared with the aim of providing information about Richmond Hill Hotel, our products and services.
Owing to the nature of the Internet we cannot guarantee that this website or the websites to which it is linked will always be available to users. You should ensure that you have appropriate protection against viruses and other security arrangements in place whilst using the Internet.
Although every reasonable effort has been made to ensure that the information on this website was accurate at the time of publication, it is subject to variation at any time without notice and we do not give any warranty that any such information will be accurate or complete at any particular time or at all.
This website and any information or other material contained in it are made available strictly on the basis that you accept it on an ‘as is’ and ‘as available’ basis. Where you rely on any information or other material contained in it, you do so entirely at your own risk and you accept that all warranties, conditions and undertakings, express or implied, whether by common law, statute, trade usage, course of dealings or otherwise in respect of this website are excluded to the fullest extent permitted by law. We exclude all liability whatsoever, to the fullest extent permitted by law, in respect of any loss or damage resulting or arising from any non-availability or use of this website or of any other website linked to it, or from reliance on the contents of this website or any material or content accessed through it.
LINKS: Links from this website are provided for information and convenience only and we have no control over and cannot therefore accept responsibility or liability for the content of any linked third party website. We do not endorse any linked website.